The presence of the customer and technical support that a web hosting company provides can tell you a lot about the services that they supply too. In case you're allowed to use just e-mail messages and tickets, you have most probably found some reseller not the actual hosting supplier. If this is the case, you'll probably have to wait for a couple of days to get an issue resolved since your reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for further assistance. If the supplier can provide several means of communication with short response time that are available at any time, they're most likely the top provider, not only a reseller. Therefore you will enjoy well-timed assistance and high quality support as they'll have instant access to the servers where your account will be created. Whatever the problem - sales or technical, it is always much better to be able to get in touch with your hosting company right away using your favourite way of communication.
24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance right away, that's why our web hosting services include 24/7 technical support and several means of communication. If you don't have an account yet, you can easily call us or take advantage of our live chat and chat with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up obtaining a service that you can't use. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further investigation. Unlike the vast majority of suppliers that you can find today, we reply to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.