Even though the hosting service provided by the different companies is relatively identical, each provider has a personalized platform with its own tweaks and different ways to do certain tasks. That’s why, an immense knowledge base will be truly useful both for persons with little to no practical experience and for technically experienced individuals who will at some point discover how particular tasks are done, but will waste valuable time meanwhile. The purpose of such a knowledge base is to make the hosting service fast and simple to use, sparing users a lot of time and effort. The result is gladder customers, as they can effortlessly find the information they are searching for, and less work for the client support staff representatives, because typically the majority of the questions and issues that customers have are already outlined in the knowledge base. Provided that the articles are professionally written and cover more things, you’ll be able to discover more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Web Hosting

If you’ve purchased your very first web hosting plan through our company or have moved your site over to us, you’ll get familiar with our services and our in-house developed Hepsia hosting Control Panel before you know it as we have compiled an elaborate web-based knowledge base where you can find all the information that you could ever need – both general info with regard to the service as a whole and more specific info about the separate functions that you can make use of and the problems that you might stumble upon. The articles are available in two places. The complete article archive is accessible via the Control Panel’s Help section. You can read articles that are dedicated to the different features in each Control Panel section too. You can become aware of how to do pretty much everything, from creating an .htaccess config file to managing a mailing list, and all the articles offer exhaustive instructions, so you won’t ever get baffled on account of an unclear text. Certainly, in case you bump into a more specific obstacle and you are unable to find a solution in our knowledge base, you can touch base with our customer service team 24/7.