If you have bought a hosting plan and you have certain inquiries in regard to a particular function/feature, or in case you’ve experienced a certain problem and you need help, you should be able to touch base with the respective support team. All web hosting companies deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, since the easiest way to deal with an issue most often is to send a ticket. This type of communication renders the responses exchanged by both sides simple to follow and permits the client care team members to escalate the issue if, for instance, a system administrator has to become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll have to have at least 2 different accounts to contact the customer support team and to actually manage the hosting space. Incessantly switching from one account to the other might often be a headache, not to mention the fact that it requires lots of time for most web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Web Hosting
With a web hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you’re browsing your files or modifying various settings. The ticketing system is being closely monitored 24/7/365 by our technical support staff and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get support. Unlike certain web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for info in regards to any technical or billing issue. Moreover, you can see a selection of help articles, which will help you resolve the most common predicaments yourself.