A live chat is among the methods of communication offered by some website hosting providers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This method of communication is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word compared to a call with an agent. Furthermore, if the issue that you have requires some time to be reviewed and taken care of, you will be able to do something else meanwhile rather than just waiting, as you'd have to do if you call. You can also employ a live chat support service completely free as long as you have Internet accessibility even when your web hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Web Hosting

Along with the phone and ticket support, we supply live chat support as well. You'll be able to contact us every single day, including holidays and weekends, and we will give you more information about the web hosting plans that we offer if you are not among our customers yet, or about general and billing questions if you already have an account. Though for strictly technical matters you need to open a trouble ticket to our technical assistance team, because such matters will need more time to be dealt with, you may still get in touch with us on the live chat for some tech details. For example, we will help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak to a live person.