Should you ever face a problem with your site and be unable to solve it yourself, ask the respective hosting company’s support staff to help you get the site back online. A speedy resolution would be the most optimal scenario, but lots of companies respond within twenty four hours and even more, especially if you’re working with a reseller. Even if the problem can be sorted out with ease, your website may not work properly or it may not be accessible at all for an extended stretch of time, so you may lose potential clients since it’s extremely unlikely that anybody will be enthusiastic to go back to a website that is inoperative. That is why, you should make certain not only that you can reach your hosting provider, but also that they can respond and assist you in a well-timed fashion. If an application update does not go as planned or if you erase something by mistake, for instance, the site should be restored quickly in order to prevent extended inaccessibility.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting for hours on end, or even one whole day, to get an answer to a client support ticket or an e-mail. Regardless of when you get in touch with us, we will help you within no more than sixty minutes with any pre-sales or technical queries that you may have. As a matter of fact, our actual reply time almost never surpasses 20 to 30 minutes. As we’re working 24 hours a day, you’ll always receive assistance in a timely manner and we know how critical that is in the digital age. Shortly after you contact us, we will reply to your enquiries. In case you encounter any technical predicament, we will tackle it instead of you, or we will give you all the required information if there’s something that you need to do yourself.