Although this isn't the most importantfactor for you to recognize a reliable web hosting provider from a bad one and a reseller from a real provider, the option to call and speak with a live person is an indicator that you aren't working with a one-person firm and that you will be able to reach somebody whenever you're in need of support. The telephone support for web hosting services may vary from basic to professional, therefore the issues that can be resolved with a phone call vary based on the specific supplier. In the general case, these issues are more basic and feature billing or first level technical issues since more complex problems generally need a support ticket where both you and the administrators can follow the proceedings with a given issue. However, having the option to call your provider can save you lots of time and efforts for the numerous small issues which may eventually appear when you manage your website hosting account.
Phone Support in Web Hosting
We believe that the option to communicate with a live representative is very important, so we have three support lines around the globe (Australia, USA and UK) and you're able to get in touch with us on the phone for fourteen hours a day. In case you consider purchasing one of our web hosting plans, for instance, you'll be able to phone us and find out more about our solutions before you order to make sure that we cover all the system requirements for your web sites. After the order, you'll be able to call us about any kind of sales and / or billing issues you may experience, or get any type of general or basic technical information that you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you will have to use the ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of the issue.