Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
Every assistance request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your ticket or email calls for further assistance from an admin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you order the Managed Servers package, any of the tasks included there will be completed at a time that suits you.
A Premium Customer Care Service
Our tech support staff will be at your disposal 24–7 if you require help with the Web Control Panel or with any of the applications that we pre–install on your behalf on the dedicated server. Furthermore if you need help tackling all the routine admin tasks on your server, you can have a glance at the Managed Servers package, that includes backup hard disk storage space, weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
Our Web Control Panel has been pre–installed for each dedicated web hosting plan. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on everything that you can do. The majority of instructional articles in addition video versions which show all the actions that you can carry out in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.